Privacy Policy
You leave your personal data on our website www.toot.nl. Would you like to know why we ask for your personal data on our website and what we do with it? We are happy to tell you that here. If you still have questions after reading this, please let us know at info@toot.nl.
Who are we?
We are TOOT Cosmetics BV and registered with the Chamber of Commerce under number: 77952235. We are responsible for processing personal data as referred to in the European General Data Protection Regulation ('GDPR'). When processing your personal data, we comply with the obligation under this GDPR.
Securely locked
We put all data that you leave on our website very securely under lock and key with the most modern techniques. Anyone who has nothing to do with your data simply cannot access it. If we give your data to someone else – you can read below why and when we do that – then we demand that that other person handles your data just as carefully as we do and only uses it for the purpose for which it was received.
What do we do with your data?
We use your data for various purposes. For example, goals related to the execution of your order, goals for which you have given us permission first or goals that we ourselves consider important. After this you can see which goals those are. We use the data received from you, but also the data collected by ourselves. For example, information about your visit to our website.
1. Execution of the agreement
Deliver your order
To process your order, we need your name, e-mail address, address(es), payment details and also your telephone number. With this we can deliver your order and keep you informed about your order.
Your account
In your account on our website, we store, among other things, the following information: your name, address(es), telephone number, e-mail address, shipping details, age, language, invoices and orders. Handy, because then you don't have to re-enter this information every time. We also store information about your previous orders (including invoices) so that you can easily find them.
Customer service
You can app us, fill in the contact form on the website, contact us via social media or send an e-mail. In order to be able to help you quickly with questions, we use the personal data and information you provide. We process this to handle your questions or complaints and to provide you with a good service.
Contests
If you participate in a campaign or competition, we ask for your name, address, e-mail address, telephone number and sometimes your age/date of birth. This way we can carry out the promotion and announce the prize winner(s).
Postpay
If you buy items that you do not want to pay immediately, we can check your creditworthiness. We can use external agencies for this. We can provide your data to these external agencies for the credit investigation. They may only use this data for that purpose. In addition, we can call you to remind you of an invoice that has expired. We can also pass on your details to a collection agency and/or bailiff who collects unpaid invoices on our behalf.
2. Processing with your consent
Email newsletters (opt out)
If you have ordered products on our website, we will use your name and e-mail address to send you our e-mail newsletter with information about similar products and services from TOOT, unless you have indicated that you do not wish to receive these e-mails.
Email newsletters (opt-in)
In addition, we also use your name and e-mail address to send our e-mail newsletter, if you have given us permission to do so in another way.
If you no longer wish to receive newsletters from us, unsubscribe via the link in the newsletter or by sending an e-mail to info@toot.nl.
Reviews
We love reviews. And our customers too. If you want to write a review, choose whether your personal details or your name are visible to other visitors. We keep track of who writes which review. The details of the reviews remain visible as long as the review is published. You can always withdraw your permission for this.
3. Processing for our legitimate interest
Improving our store and service
We are constantly working to improve our services. That is why we can use your data to ask you if you want to participate in a no-obligation customer or market research. The survey is always anonymous and the results cannot be traced back to you.
Fraud
No one wants fraud, neither do we. That is why we use data to investigate, prevent and combat fraud.
Social media
We do not get access to your social media account, but you can share articles that you like, useful or useful with your friends. If you ask us a question via social media and we see that question, we will save that message and your account name so that we can respond to your message.
Who do we share your data with?
We do not provide personal data to third parties, unless we are obliged to do so by law. In addition, we may use other service providers for some activities. For example, if the product ordered by you must be paid for or delivered. We also engage service providers for our customer service, to investigate the improvement of our services, for fraud investigations or creditworthiness investigations. These service providers (so-called processors) process the personal data exclusively on our behalf. We have concluded a processing agreement with them in which the service provider is obliged to comply with all legal obligations under the legislation and this Privacy Policy. Via info@toot.nl you can receive more information about our service providers who process personal data on our behalf.
How long do we store your personal data?
We do not process your personal data longer than necessary and only for the purpose for which this data is processed. All personal data that are necessary for the delivery of the products and the fulfillment of our obligations under the sales agreement, for example, are kept for as long as necessary, for example for the warranty period or for the fulfillment of our obligations under tax law (7 years). The personal data in your account will be kept as long as you have an account. You always have the right to terminate your account. If we use your personal data to send our e-mail newsletter, we will process the corresponding personal data until you withdraw your consent. You always have the right to withdraw this consent. You can do this by unsubscribing by sending an e-mail to info@toot.nl or via the unsubscribe link in the newsletter.
If we no longer need to keep the personal data for the above-mentioned reason, we will delete or anonymise it, unless we (i) are required to do so by law (e.g. tax law (7 years) or (ii) by virtue of a duty of proof (for example in the field of e-mail marketing) is compelled to retain certain personal data for a longer period of time, in which case only the personal data that are specifically necessary for that purpose will be retained for the applicable retention period.
What are your rights?
Via info@toot.nl you can ask to view, change, delete or receive your personal data. Unfortunately, sometimes we cannot grant your request. If so, we will always explain it.
If you wish to withdraw your consent or object to the (further) processing of your personal data, you can also contact us via info@toot.nl. You can also withdraw your consent via your account.
In response to your objection, we will delete personal data, unless we are obliged to retain the relevant personal data on compelling legitimate grounds or a legal obligation. If the latter is the case, we will inform you of this and explain our consideration.
If you have complaints about the way in which we process your personal data or handle your requests, you can contact us via info@toot.nl. If this does not lead to a solution, you can of course always use your right to submit a complaint to the Dutch Data Protection Authority ( www.autoriteitpersoonsgegevens.nl ) or to appeal to the competent court.
Amendments
This Privacy Policy is subject to change. If we make changes, we will announce the changed version on the Website or by e-mail at least one month before it takes effect. We advise you to regularly review the Privacy Policy. If you do not agree with the changes, you can request that we delete your personal data.
Third Party Websites
Our website may contain hyperlinks to third party websites. We are not responsible for these websites and advise you to read the privacy policies of these websites carefully.
May 4, 2021