Return

Are you not happy with your purchased product and do you want to return it? No problem!

How do I arrange my return?

Send an e-mail to info@toot.nl or a Whatsapp message to 085-0470818 with your order number and reason for return. You will then receive further instructions from us to handle your return. We will respond to your message as quickly as possible on working days between 09:00 and 17:00.

Reflection period

Products can be returned up to 14 days after receipt. used
cosmetic products cannot be returned because this is a hygiene product.

exchange

Exchange via the webshop is not possible. You can of course return and place a new order directly online.

refund

The full purchase amount including any standard shipping costs for the forwarding will be reimbursed by us within 14 days via the payment method used by you, provided that we receive the products in unused and undamaged condition. Any paid shipping costs will only be reimbursed if the entire order is returned. The shipping costs for the return will not be reimbursed by us.

Was a product delivered incorrectly or damaged?

How annoying that there is something wrong with your product or delivery! Send an e-mail to info@toot.nl or a Whatsapp message to 085-0470818 with your order number, complaint and explanatory photo. We will respond to your message as quickly as possible on working days between 09:00 and 17:00. If the complaint is justified, we will send a new product or credit the purchase amount. Of course, all costs in this case are for our account.

How long does it take for the payment to be refunded?

After dissolving the sales agreement, we will refund the money via the payment method used as soon as possible, but no later than 14 days after dissolving the sales agreement. If you used a gift voucher for your order, you will receive a new gift voucher.

Has your question not been answered yet?

Send an e-mail toinfo@toot.nl or a Whatsapp message to 085-0470818 with your question. We will respond to your message as quickly as possible on working days between 09:00 and 17:00.